Refunds & Returns Policy

Effective Date: August 30, 2026

We want you to be happy with what you bought. If something is not right, tell us.

The short version

We accept returns and exchanges within 30 days of delivery. Contact us at contact@peritik.com within those 30 days and send the item back within them. You pay return shipping. If the item comes back damaged or used, we may reduce your refund to reflect the loss in value.

If we sent the wrong item, or it arrived damaged or defective, none of that applies — we cover it in full. See below.

How to return or exchange something

• Email contact@peritik.com within 30 days of delivery. Include your order number, which item, and whether you want a refund or an exchange.
• We reply with the return address and anything else you need.
• Send it back within 30 days of delivery. Use a service with tracking — until it reaches us, it is your responsibility, and without tracking we cannot help if it goes missing.

Condition

Send items back in the condition you received them, with any original packaging, tags, and inserts. Jewelry should be in its original packaging.

If an item comes back used, damaged, or missing parts for a reason that is not our fault, we may reduce your refund to reflect what the item lost in value. We will tell you the amount and why before we process it.

Return shipping

You pay return shipping, and original shipping charges are not refunded.

Unless it was our mistake. If the item arrived damaged or defective, or we sent you the wrong thing, we pay return shipping both ways and you get a full refund or a replacement, whichever you prefer. Email us a photo and we will sort it out — do not pay for return shipping yourself in that case.

Exchanges

Same 30-day window, same process — just tell us what you want instead. If what you want is out of stock, we will refund you instead rather than make you wait.

Refunds

Once your return arrives and we have looked at it, we will email you to confirm. Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank or card issuer.

What we cannot take back

• Gift cards. Final sale.
• Pierced earrings. For hygiene reasons these are final sale — unless they arrived damaged or defective, in which case we will replace or refund them like anything else.

Sale and clearance items are returnable on exactly the same terms as everything else. A reduced price does not reduce your rights.

Bought from us at an event?

Email contact@peritik.com with your receipt and we will help. In-person purchases are handled case by case — you chose the piece in your hands and could try a hat on at the booth, so we treat them differently from online orders.

If it is faulty, that is never in question. If something you bought at an event turns out to be damaged or defective, send us a photo and your receipt and we will replace it, refund it, or sort it out at the next event — whichever suits you.

If something goes wrong

Email contact@peritik.com. We would much rather fix it directly than have you go anywhere else. If we cannot work it out, our Terms of Service explain how disputes are resolved.

Cancelling an Order

You can cancel any order before it ships. Standard orders usually ship within 2 to 5 business days, so there is normally a window. Pre-orders take 14 to 30 days, so there is a long one.

Email contact@peritik.com with your order number and say you want to cancel. We will confirm by email and refund you in full to the original payment method within 5 to 10 business days.

If it already shipped

Once an order is with USPS we cannot pull it back. Treat it as a return instead: keep it unopened if you can, and follow our Returns & Exchanges Policy — 30 days from delivery, and you cover return shipping.

Pre-orders

Pre-orders can be cancelled at any point before they ship, for a full refund. If a pre-order is going to take longer than we told you, we will email you, and you can cancel then.

If we cancel

Occasionally we have to cancel an order — an item turns out to be out of stock, the last one sold at a market that weekend, or we cannot verify the payment or shipping address. If that happens we will email you and refund the affected items in full. We will never substitute a different item without asking you first.

Changing an order

Need a different size or colour, or spotted a typo in your address? Email contact@peritik.com as soon as you can. If it has not shipped, we will almost always fix it.